SHIPPING AND DELIVERY

• What is your delivery policy?
• Where do you ship to?
• How much does it cost for international orders?
• How long do International deliveries take?
• How long do AUSTRALIA deliveries take?
• What if I need my item really quickly?
• What happens if my order is delivered when I’m not at home?
• Can someone else sign for my delivery?
• Can I pick up my order from your studio?




• What is your delivery policy?
• Postage and packing is free for all orders
• Innersoul aims to ship all orders received before 10am on weekdays the same day. We aim to ship evening and weekend orders the next working day. At busier times of the year, such as during sale periods, please allow an extra day or so before your order status is updated to “dispatched”.
• At busier times of the year, such as Christmas, postal services can slow down, so we ask you to wait 7 working days after your order is updated to “Dispatched” before contacting us.

• Where do you ship to?
• All over the world

• How do International deliveries work?

• When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt. 
• Your order will be dispatched via Australia Post, depending on size and weight. 
• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. 
• Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.


• How long do AUSTRALIA deliveries take?

• We aim to send things out as quickly as possible, we ship all orders with in Australia by Australia Post 1-3 days. If you are not around to take delivery of your parcel, you will be left a calling card telling you how you can pick up your Innersoul goods.

• For international orders please allow 5-7 days after dispatch for delivery.


• What happens if my order is delivered when I’m not at home?
• If your package is too big to post then you should be left a card. The card should have detailed instructions informing you on how to obtain your parcel. You will have 7 days from the date of attempted delivery to rearrange delivery, after this date items will automatically be returned to us. If the item is returned to us in this way, we will need to charge for postage before sending the item out again. We will contact you first. To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address (for example, your work address).

• Can someone else sign for my delivery?
• Yes, anyone at the specified delivery address can sign for the goods.

• Can I pick up my order from Innersoul  ?
• NO it is not possible to collect orders from our shop.